Refund policy

Refund & Return Policy

Last updated: August 14, 2026

At BINSIO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are happy to help with returns and refunds according to the policy below.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in its original condition;
The item must be unused or gently inspected;
The item must include original packaging and accessories;
Proof of purchase is required.

To start a return request, please contact us:

Email:
support@binsio.com

Please do not send items back before receiving return instructions from our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within a reasonable time after receiving your order.

Please provide:

Order number;
Description of the issue;
Photos or videos showing the problem.

We will review the issue and provide an appropriate solution, which may include replacement, refund, or other assistance.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been damaged through misuse;
Items missing original components or packaging;
Items returned without prior authorization.

If you are unsure whether your item qualifies for a return, please contact us.

Exchanges

If you need to exchange an item, please contact us first.

Depending on product availability, we may assist with a replacement or recommend placing a new order after your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow:

Up to 10 business days for processing by BINSIO;
Additional time for your bank or payment provider to complete the transaction.

If you have not received your refund after the expected processing period, please contact us:

Email:
support@binsio.com

Contact Information

For any return or refund questions:

DELIGHT SOURCE INC
Email: support@binsio.com